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Our mission is to provide a seamless fashion experience from the first click to the moment your order arrives. We recognize the importance of protecting your personal data and adhere to the following core principles:
Purpose-Driven: We collect data strictly for order fulfillment, customer support, UX improvement, and security.
Data Minimization: We only collect information essential to our services.
Integrity: We do not sell your personal data to third parties.
Security: We take industry-standard steps to ensure your information remains secure.
When you place an order, we collect personal identifiers (Name, Address, Email, Phone) and commercial information (Order history, payment method). This is used to process transactions and deliver your products.
Note: We do not store payment card or sensitive financial account details.
Our team accesses your order history and previous correspondence to provide efficient assistance regarding order status or returns. If you use our "Notify Me" service, we use your email to alert you when items are back in stock.
We utilize cookies and tracking technologies to analyze browsing behavior and IP addresses. This allows us to:
Preserve your site preferences and language settings.
Recommend products tailored to your interests.
Direct you automatically to the relevant local store based on your approximate location.
We use functional, analytical, and marketing cookies to optimize our digital presence.
Functional (Strictly Necessary): Essential for the site to work (e.g., saving items in your cart). These cannot be disabled.
Analytical: Helps us measure performance and engagement through tools like Google Analytics.
Marketing: Used to provide personalized promotions and advertisements relevant to your style.
You may customize your cookie settings at any time; however, disabling certain cookies may affect site functionality.
We strive for excellence in every garment. If you are not completely satisfied with your purchase, our return and exchange process is designed for your convenience.
TIMELINES
Exchanges: Permitted within 7 days of delivery.
Returns: Permitted within 5 days of delivery.
METHODS & FEES
In-Store Returns (Free Base Service): Visit any of our branches across the Kingdom of Saudi Arabia. Approved refunds are processed within 24–48 working hours.
Via Courier / Shipping Provider:
Returns: A shipping fee of SAR 25 will be deducted from your total refund amount.
Exchanges: A flat shipping fee of SAR 35 (covering both return pickup and redelivery) applies.
FREE SHIPPING ADJUSTMENT POLICY If your original order qualified for Free Shipping and you return items in-store, please note:
Full Returns: If the entire order is returned, the original standard delivery fee will be deducted from your final refund amount.
Partial Returns: If returning a portion of your order drops the remaining balance below our minimum Free Shipping threshold, the standard delivery fee will be deducted from your final refund amount.
ELIGIBILITY CONDITIONS To qualify for a return or exchange, all items must strictly meet the following criteria:
Pristine Condition: Unworn, unwashed, undamaged, and completely free from foreign odors (e.g., perfume, smoke, or detergent).
Original Packaging: All original tags (including barcode labels), attached belts, and accompanying accessories must remain intact.
Documentation: The original purchase invoice must be presented with the returned item(s).
REFUND PROCESS Once received at our warehouse or store, items undergo a quality inspection within 2 working days. Upon approval, our customer care team will contact you to collect your direct bank transfer details and finalize your refund.
CUSTOMER SUPPORT
Phone / WhatsApp: +966502326540
Email: jackandjonesriyadh@gmail.com
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